Polityka prywatności (Privacy Policy)

1. Introduction

This Privacy Policy explains how NOVATRADE SOLUTIONS Sp. z o.o. (“NOVATRADE”, “we”, “us”, or “our”) processes personal data when individuals:

• visit our website;
• contact us;
• request information or a product demonstration;
• submit a business or sales inquiry;
• complete a product or qualification form;
• enter into or administer a commercial relationship with us;
• use a NOVATRADE account;
• communicate with our team;
• interact with our billing or support processes;
• otherwise provide personal data directly to NOVATRADE.

NOVATRADE respects the privacy of individuals whose personal data we process and seeks to process personal data lawfully, fairly, transparently, and only for legitimate purposes.

This Policy primarily describes processing for which NOVATRADE determines the purposes and means of processing and therefore acts as a data controller.

Where NOVATRADE processes personal data contained in a customer’s NOVATRADE environment on behalf of that customer, NOVATRADE may instead act as a processor or service provider. That processing is addressed separately in Section 20 and, where applicable, in a Data Processing Agreement.

2. Data Controller

For the processing described in this Privacy Policy, the controller is generally:

NOVATRADE SOLUTIONS Sp. z o.o.

Hoża 86 lok. 410, 00-682 Warszawa, Poland

KRS: 0001255864

NIP: 7011324158

REGON: 54531482500000

Email: [email protected]

Phone: +48 22 273 95 89

Additional company information is available in our Legal Notice.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed by NOVATRADE for its own purposes in connection with:

• the NOVATRADE website;
• sales and business development;
• product demonstrations;
• customer onboarding;
• account administration;
• commercial agreements;
• billing and invoicing;
• customer communications;
• support;
• security;
• fraud and abuse prevention;
• product administration;
• legal and compliance matters;
• marketing where permitted.

This Policy does not replace privacy information that a NOVATRADE customer is responsible for providing to its own employees, customers, contractors, or other data subjects whose personal data that customer processes through the NOVATRADE platform.

4. What Is Personal Data?

Personal data is information relating to an identified or identifiable natural person.

Business information can also be personal data when it identifies or relates to an individual.

Examples include:

• a person’s name;
• business email address;
• business telephone number;
• job title;
• IP address;
• account identifier;
• user activity linked to an identifiable person.

Information relating solely to a legal entity and not to an identifiable natural person is not personal data, although information about employees, directors, representatives, or other individuals associated with that entity may be.

5. Personal Data You Provide to Us

Depending on how you interact with NOVATRADE, you may provide information including:

Identity and Professional Information

• first name;
• last name;
• job title;
• role;
• employer or organization;
• department;
• professional responsibilities.

Contact Information

• business email address;
• telephone number;
• company address;
• country;
• preferred communication method.

Company and Qualification Information

• company name;
• company website;
• business sector;
• company size;
• number of users;
• number of locations or branches;
• operational requirements;
• product interests;
• current software or systems;
• integration requirements;
• implementation requirements;
• selected or preferred service plan.

Inquiry and Communication Information

• messages;
• questions;
• demo requests;
• sales inquiries;
• qualification-form responses;
• support communications;
• correspondence;
• feedback.

Account Information

• account identifier;
• organization membership;
• user role;
• access permissions;
• account settings;
• authentication-related information;
• service preferences.

Commercial Information

• requested products or services;
• Order Forms;
• subscription information;
• contractual information;
• renewal information;
• implementation scope;
• service configuration.

Billing Information

• billing name;
• billing address;
• invoice information;
• tax-related information;
• transaction references;
• payment status;
• payment method type;
• other information required to administer a payment or invoice.

Where payment credentials are collected directly by a third-party payment service provider, NOVATRADE may receive transaction status, references, and limited payment-related metadata rather than the complete underlying payment credentials.

Customers should not send full card numbers, CVV/CVC codes, banking passwords, PINs, or one-time authentication codes through ordinary NOVATRADE contact forms or email.

6. Information Collected Automatically

When you access our website or online services, certain technical information may be generated automatically.

Depending on the systems and services actually in use, this may include:

• IP address;
• date and time of access;
• requested page or resource;
• referring page;
• browser type;
• operating system;
• device type;
• language;
• technical identifiers;
• session information;
• error information;
• security events;
• authentication events;
• network information;
• approximate location derived from IP address;
• information required to operate, secure, and troubleshoot the Service.

Some of this information may constitute personal data.

Additional information about cookies and similar technologies is available in our Cookie Policy.

7. Information We Receive From Other Sources

NOVATRADE may receive professional or business-related personal data from sources other than the individual directly.

Depending on the circumstances, these sources may include:

• the individual’s employer;
• another representative of the customer’s organization;
• an Authorized User or account administrator;
• a business partner;
• an integration selected by the customer;
• a payment service provider;
• publicly available professional or company information;
• a service provider supporting our business operations.

For example, a company administrator may provide the name and business email address of an employee who requires access to a NOVATRADE account.

Where applicable, NOVATRADE processes such information subject to the same data-protection principles described in this Policy.

8. Why We Process Personal Data

NOVATRADE processes personal data for purposes including:

Responding to Inquiries

To:

• respond to questions;
• process Contact requests;
• review qualification forms;
• review demo requests;
• communicate about the NOVATRADE platform.

Preparing Commercial Discussions

To:

• understand business requirements;
• identify relevant product functionality;
• prepare a demonstration;
• prepare a proposal;
• discuss implementation;
• evaluate requested integrations.

Establishing and Managing Customer Relationships

To:

• create and administer accounts;
• process orders;
• manage subscriptions;
• configure services;
• communicate with customer representatives;
• manage contractual relationships.

Providing the Service

To:

• provide account access;
• provide contracted functionality;
• administer users and permissions;
• support implementation;
• operate integrations;
• provide support;
• maintain service records.

Billing and Financial Administration

To:

• prepare invoices;
• process payments;
• record payment status;
• administer subscriptions;
• process refunds;
• investigate billing issues;
• manage accounting records;
• comply with tax and financial-record obligations.

Security and Fraud Prevention

To:

• authenticate users;
• protect accounts;
• prevent unauthorized access;
• identify malicious or abusive activity;
• investigate security events;
• prevent fraud;
• protect NOVATRADE, customers, users, and infrastructure.

Service Administration and Improvement

To:

• troubleshoot technical problems;
• understand product usage;
• maintain system performance;
• improve usability;
• develop and improve functionality;
• support internal quality processes.

Where optional analytics or similar technologies require consent, they will be used subject to the applicable consent requirements.

Legal and Compliance Purposes

To:

• comply with legal obligations;
• establish, exercise, or defend legal claims;
• respond to lawful requests from competent authorities;
• maintain required business records;
• enforce contractual terms.

Marketing and Business Communications

Where permitted, to:

• send information about NOVATRADE products;
• communicate relevant product updates;
• communicate commercial offers;
• invite business contacts to relevant discussions or demonstrations.

Electronic marketing communications are sent only where NOVATRADE has the permission required by applicable law.

9. Legal Bases for Processing

Where the General Data Protection Regulation (“GDPR”) applies, NOVATRADE relies on one or more legal bases depending on the processing activity.

Steps Before Entering Into a Contract and Contract Performance

Processing may be necessary to take steps requested before entering into a contract or to perform a contract where the individual is a party to that contract.

This may apply, for example, to certain sole traders or individual business customers.

Legitimate Interests

NOVATRADE may process personal data where necessary for legitimate business interests and where those interests are not overridden by the individual’s rights and freedoms.

Legitimate interests may include:

• responding to B2B inquiries;
• communicating with representatives of business customers;
• developing business relationships;
• administering customer organizations;
• providing and improving the Service;
• protecting systems and accounts;
• preventing fraud;
• maintaining business records;
• establishing or defending legal claims;
• ensuring network and information security;
• appropriate B2B direct marketing where permitted.

Where NOVATRADE relies on legitimate interests, it considers the nature of the data, reasonable expectations of the individual, necessity of the processing, and potential impact on the individual’s rights.

Legal Obligations

NOVATRADE may process personal data where necessary to comply with applicable legal obligations, including obligations relating to:

• taxation;
• accounting;
• corporate records;
• lawful regulatory requests;
• legal proceedings;
• other mandatory legal requirements.

Consent

NOVATRADE may rely on consent where consent is the appropriate legal basis.

Examples may include:

• optional marketing communications;
• optional analytics or marketing technologies;
• another processing activity for which consent is specifically requested.

Where processing is based on consent, consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

Other Legal Bases

Where another legal basis is available under applicable law, NOVATRADE may rely on that basis where appropriate.

10. Business Contacts and Representatives

NOVATRADE commonly communicates with individuals acting on behalf of:

• customers;
• prospective customers;
• suppliers;
• partners;
• professional advisers;
• other organizations.

In these situations, NOVATRADE may process business contact information and information relating to the individual’s professional role.

The fact that an individual represents a legal entity does not mean that information identifying that individual falls outside data-protection law.

NOVATRADE seeks to limit such processing to information reasonably relevant to the business relationship.

11. Website Contact, Demo, and Qualification Forms

When an individual submits information through a NOVATRADE website form, NOVATRADE may process the information to:

• identify the requesting person and company;
• understand the inquiry;
• assess business requirements;
• prepare a relevant response;
• prepare a product demonstration;
• prepare a commercial discussion;
• communicate about the request;
• maintain an appropriate business record.

Information submitted through a service-request form is not automatically treated as consent to unrelated marketing.

Where NOVATRADE offers an optional marketing preference, that preference should be separate from information required to process the service request.

12. Marketing Communications

NOVATRADE may send marketing or commercial communications where permitted by applicable law.

Where consent or another specific permission is required for electronic marketing, NOVATRADE will seek or rely on that permission as required.

Marketing preferences are separate from communications necessary to:

• respond to an inquiry;
• provide the Service;
• administer an account;
• provide contractual information;
• send security notices;
• provide billing information;
• respond to support requests.

Individuals may object to or unsubscribe from direct marketing at any time.

Where a marketing message contains an unsubscribe mechanism, the recipient may use that mechanism.

Marketing objections may also be sent to: [email protected]

NOVATRADE will not require payment to exercise a direct-marketing objection.

13. Payments and Payment Service Providers

Where a customer makes a payment, NOVATRADE may use one or more payment service providers to support:

• payment authorization;
• authentication;
• payment processing;
• recurring billing where authorized;
• fraud prevention;
• refunds;
• payment disputes.

A payment service provider may process personal data under its own legal obligations and privacy terms.

Depending on the payment integration, payment credentials may be submitted directly to the payment provider rather than being stored by NOVATRADE.

NOVATRADE may receive information such as:

• payment status;
• transaction identifier;
• amount;
• currency;
• date;
• payment method type;
• limited payment metadata;
• fraud or authentication result;
• refund status;
• dispute information.

NOVATRADE uses payment-related information for legitimate billing, contractual, accounting, fraud-prevention, and dispute-resolution purposes.

14. Cookies and Similar Technologies

NOVATRADE may use cookies, local storage, session storage, or similar technologies for purposes including:

• website operation;
• security;
• session management;
• user preferences;
• consent preferences;
• form or workflow continuity;
• functionality;
• analytics where enabled and permitted;
• marketing where enabled and permitted.

Where applicable law requires consent for a particular technology, NOVATRADE will seek consent before using that technology.

More information is available in the Cookie Policy.

15. Local Browser Storage

Some website features may store information locally in the user’s browser.

Examples may include:

• unfinished form progress;
• user preferences;
• cookie-consent preferences;
• temporary workflow state.

Local browser storage is different from information that is submitted to NOVATRADE.

Information stored only in the browser may remain on that device until:

• it expires;
• the user clears browser data;
• the website removes the relevant entry;
• another configured deletion condition occurs.

The Cookie Policy contains additional information about browser-storage technologies actually used on the website.

16. Who May Receive Personal Data

NOVATRADE may disclose personal data where reasonably necessary to recipients including:

NOVATRADE Personnel

Authorized employees, contractors, and other personnel who require information for their responsibilities.

Hosting and Infrastructure Providers

Providers supporting:

• website hosting;
• application hosting;
• databases;
• storage;
• networking;
• infrastructure;
• backup;
• content delivery.

Business Software Providers

Providers supporting:

• CRM;
• sales administration;
• customer communications;
• support;
• project management;
• document management;
• internal operations.

Communication Providers

Providers supporting:

• email;
• SMS;
• telecommunications;
• customer notifications.

Payment and Financial Providers

Providers supporting:

• payment processing;
• billing;
• refunds;
• fraud prevention;
• banking;
• accounting.

Security and Monitoring Providers

Providers supporting:

• system security;
• authentication;
• fraud detection;
• error monitoring;
• operational monitoring.

Analytics and Marketing Providers

Where such services are actually enabled and permitted by applicable consent and privacy requirements.

Professional Advisers

Including:

• lawyers;
• accountants;
• auditors;
• tax advisers;
• insurers;
• other professional consultants.

Authorities and Legal Recipients

Where disclosure is necessary to:

• comply with applicable law;
• respond to a lawful request;
• protect legal rights;
• establish or defend legal claims;
• investigate unlawful activity.

Corporate Transaction Recipients

Where reasonably necessary in connection with:

• a merger;
• acquisition;
• financing;
• restructuring;
• sale of assets;
• similar corporate transaction,

subject to appropriate confidentiality and legal safeguards.

NOVATRADE does not disclose more personal data than is reasonably necessary for the relevant purpose.

17. Service Providers and Processors

Where another organization processes personal data on NOVATRADE’s behalf as a processor, NOVATRADE seeks to use service providers that provide appropriate commitments concerning confidentiality, security, and data protection.

The exact providers may change over time as NOVATRADE’s infrastructure and business requirements develop.

Where applicable law or a customer agreement requires specific information concerning processors or subprocessors, NOVATRADE will provide that information through the appropriate contractual or customer-information process.

This Privacy Policy does not itself constitute a complete contractual subprocessor list.

18. International Data Transfers

NOVATRADE is established in Poland and operates in an international technology environment.

Some service providers, infrastructure, support functions, or recipients may process personal data outside Poland or outside the European Economic Area (“EEA”).

Where personal data subject to GDPR transfer restrictions is transferred to a country outside the EEA, NOVATRADE will use a transfer mechanism or legal basis appropriate to the relevant transfer where required.

Depending on the circumstances, this may include:

• an adequacy decision;
• Standard Contractual Clauses;
• another transfer mechanism recognized by applicable law;
• a statutory exception applicable to the particular transfer.

The appropriate mechanism depends on:

• the recipient;
• destination;
• processing activity;
• applicable law;
• contractual arrangement.

NOVATRADE does not state that one particular transfer mechanism applies to every international transfer.

Information about a relevant transfer mechanism may be requested at: [email protected]

subject to legal, confidentiality, and security limitations.

19. Data Retention

NOVATRADE retains personal data for no longer than reasonably necessary for the purpose for which it is processed, subject to legal, contractual, security, accounting, tax, and dispute-related requirements.

Retention periods may differ depending on:

• the type of data;
• the purpose of processing;
• whether a customer relationship exists;
• the duration of a contract;
• legal recordkeeping requirements;
• tax and accounting requirements;
• applicable limitation periods;
• security requirements;
• whether a dispute exists;
• whether consent has been withdrawn;
• whether an objection has been made.

For example:

• inquiry information may be retained while the business request or potential relationship remains relevant;
• customer and contractual records may be retained during the commercial relationship and afterward where required for legal, accounting, tax, or claims purposes;
• billing records may be retained according to applicable financial and tax obligations;
• security logs may be retained for a period appropriate to security, investigation, and operational requirements;
• marketing information may be retained until the relevant permission ends or the individual validly objects, subject to retaining limited evidence necessary to respect that choice;
• Customer Data processed on behalf of a customer is handled according to the applicable customer agreement, Data Processing Agreement, and deletion or return procedures.

When personal data is no longer required, NOVATRADE may delete, anonymize, or otherwise securely dispose of it as appropriate.

20. Customer Data and NOVATRADE as a Processor

The NOVATRADE platform enables business customers to process information relating to their own:

• customers;
• prospective customers;
• employees;
• contractors;
• suppliers;
• users;
• other individuals.

For such Customer Data, the NOVATRADE customer generally determines:

• why the information is processed;
• what information is entered;
• who may access it;
• how the customer uses the information.

In those circumstances, the customer may act as the controller and NOVATRADE may act as a processor or service provider on the customer’s behalf.

The exact legal roles depend on:

• the specific processing activity;
• applicable law;
• contractual arrangements.

Where required, processing on behalf of a customer is governed by a Data Processing Agreement or equivalent contractual terms.

If an individual wishes to exercise privacy rights concerning personal data entered into NOVATRADE by a NOVATRADE customer, the individual should normally contact that customer organization first.

Where legally and contractually appropriate, NOVATRADE will assist customers in responding to data-subject requests.

21. Data Processing Agreement

Where required by applicable data-protection law or agreed with a customer, NOVATRADE may enter into a Data Processing Agreement addressing matters such as:

• subject matter and duration of processing;
• nature and purpose of processing;
• categories of personal data;
• categories of data subjects;
• documented customer instructions;
• confidentiality;
• security;
• subprocessors;
• assistance with data-subject rights;
• data incidents;
• deletion or return;
• international transfers;
• audit or compliance information.

The Data Processing Agreement governs processor activities within its scope.

This Privacy Policy is not itself a substitute for a binding Data Processing Agreement where one is required.

22. AI-Assisted Functionality

NOVATRADE services may include AI-assisted functionality.

Depending on the configured feature, AI functionality may process information to assist with tasks such as:

• searching;
• summarization;
• drafting;
• categorization;
• operational analysis;
• workflow recommendations.

The privacy and data-processing characteristics of an AI feature depend on:

• the feature;
• configured provider;
• customer configuration;
• applicable contract;
• applicable Data Processing Agreement.

Where NOVATRADE processes Customer Data through an AI-related service on behalf of a customer, the processing should remain subject to the applicable customer instructions and contractual data-protection framework.

NOVATRADE does not state in this Privacy Policy that every AI provider has identical retention, location, or model-training practices.

Those matters should be assessed according to the services actually configured and the applicable contractual terms.

23. Special Categories of Personal Data

NOVATRADE’s standard website, sales, billing, and business-contact processes are not intended to require special categories of personal data such as information concerning:

• health;
• racial or ethnic origin;
• political opinions;
• religious or philosophical beliefs;
• trade-union membership;
• genetic data;
• biometric data used for unique identification;
• sex life or sexual orientation.

Individuals should not provide such information through ordinary website forms unless it is genuinely necessary and there is a lawful basis for doing so.

A customer’s use of the NOVATRADE platform to process special-category data is subject to the customer’s own legal obligations and any applicable contractual restrictions.

24. Security

NOVATRADE uses technical and organizational measures appropriate to the nature of its services and the risks associated with processing personal data.

Depending on the relevant system and configuration, such measures may include controls relating to:

• access management;
• authentication;
• permissions;
• network and infrastructure protection;
• secure communications;
• environment separation;
• monitoring;
• logging;
• backup and recovery;
• change management;
• incident handling;
• personnel access.

No information system can be guaranteed to be completely secure.

NOVATRADE therefore does not make an absolute guarantee that unauthorized access, loss, misuse, or another security event can never occur.

Customers and users also have responsibilities for protecting:

• passwords;
• credentials;
• devices;
• accounts;
• access permissions;
• integrations.

Additional information may be available on NOVATRADE’s Security page.

25. Personal Data Breaches

NOVATRADE maintains processes for evaluating and responding to suspected personal-data incidents.

Where NOVATRADE acts as a controller and applicable law requires notification of a personal-data breach, NOVATRADE will make the required notification to the competent supervisory authority and, where required, affected individuals.

Where NOVATRADE acts as a processor, incident-notification obligations are governed by applicable law and the relevant Data Processing Agreement or customer agreement.

This Policy does not create a fixed notification deadline beyond the deadline required by applicable law or a binding customer agreement.

26. Your Data Protection Rights

Depending on applicable law and the circumstances of the processing, individuals may have rights including:

Right of Access

The right to obtain information about whether NOVATRADE processes personal data concerning you and, where applicable, access to that data.

Right to Rectification

The right to request correction of inaccurate personal data and completion of incomplete data where appropriate.

Right to Erasure

The right to request deletion of personal data in circumstances provided by applicable law.

This right is not absolute and may not apply where continued processing is legally justified.

Right to Restriction

The right to request restriction of processing in circumstances provided by applicable law.

Right to Data Portability

Where the applicable legal requirements are met, the right to receive certain personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object

Where processing is based on legitimate interests, you may have the right to object based on your particular situation.

Right to Object to Direct Marketing

You may object at any time to the processing of personal data for direct-marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing performed before the withdrawal.

Rights Concerning Automated Decisions

Where applicable, you may have rights concerning decisions based solely on automated processing that produce legal effects or similarly significant effects.

Rights may be subject to conditions, limitations, exceptions, and verification requirements under applicable law.

27. How to Exercise Your Rights

Privacy requests may be submitted to: [email protected]

Please provide enough information for NOVATRADE to:

• understand the request;
• identify the relevant processing;
• reasonably verify identity where necessary.

NOVATRADE will not request more personal data than reasonably necessary to verify and process the request.

Where a request relates to Customer Data processed by NOVATRADE on behalf of a customer, NOVATRADE may direct the individual to the relevant customer controller or coordinate with that customer as appropriate.

NOVATRADE will respond within the timeframe required by applicable data-protection law.

28. Right to Lodge a Complaint

Individuals whose personal data is subject to the GDPR have the right to lodge a complaint with a competent supervisory authority.

In Poland, the supervisory authority is:

President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, UODO)

Information about UODO and complaint procedures is available at: https://uodo.gov.pl

Where another supervisory authority is competent under applicable data-protection law, an individual may also have the right to approach that authority.

NOVATRADE encourages individuals to contact us first where appropriate so that we have an opportunity to investigate and respond to the concern, but contacting NOVATRADE is not intended to remove a statutory right to lodge a complaint.

29. Automated Decision-Making

NOVATRADE may use automation to support:

• security;
• fraud prevention;
• service administration;
• operational workflows;
• AI-assisted functionality.

NOVATRADE does not rely on this Privacy Policy as notice of any undisclosed solely automated decision that produces legal effects or similarly significant effects on an individual.

If NOVATRADE introduces processing requiring specific information concerning automated decision-making under applicable law, the relevant information will be provided as required.

AI-generated recommendations or workflow assistance do not remove the responsibility of authorized users to review important decisions.

30. Children

NOVATRADE provides business software intended for professional and organizational use.

Our website and services are not directed to children.

We do not intentionally request children to create ordinary NOVATRADE business accounts or submit business inquiries.

If we become aware that personal data has been provided by a child in circumstances where the processing is not appropriate or lawful, we will take reasonable steps to address the matter.

31. Third-Party Websites and Services

The NOVATRADE website or platform may contain links to or integrations with third-party services.

Those third parties may process personal data according to their own privacy practices.

NOVATRADE’s Privacy Policy does not govern an independent third party’s processing where that third party determines its own purposes and means of processing.

Individuals should review the relevant third party’s privacy information where appropriate.

32. Changes to This Privacy Policy

NOVATRADE may update this Privacy Policy to reflect:

• changes to our services;
• changes to processing activities;
• changes to technology;
• legal requirements;
• regulatory guidance;
• operational changes.

The current version will be published on this page with an updated revision date.

Where required by applicable law, NOVATRADE may provide additional notice of material changes.

A change to this Privacy Policy does not retroactively make previously unlawful processing lawful or remove rights that have already arisen.

33. Additional Rights Under Local Law

NOVATRADE serves business users internationally.

Depending on an individual’s location, additional privacy rights may apply under local law.

Where such law applies to NOVATRADE’s processing, NOVATRADE will handle applicable rights according to the relevant legal requirements.

Nothing in this Privacy Policy is intended to exclude mandatory privacy rights that cannot lawfully be excluded.

34. Contact Us

Questions about this Privacy Policy or NOVATRADE’s processing of personal data may be directed to:

NOVATRADE SOLUTIONS Sp. z o.o.

Hoża 86 lok. 410, 00-682 Warszawa, Poland

Email: [email protected]

Phone: +48 22 273 95 89

For privacy requests, the preferred contact method is: [email protected]

Company-registration information is available through our Legal Notice.

EMAIL

[email protected]

TELEFON

+48 22 273 95 89

35. Related Documents

This Privacy Policy should be read together with:

• Legal Notice;
• Terms & Conditions;
• Billing, Cancellation & Refund Policy;
• Service Delivery & Fulfillment Policy;
• Cookie Policy;
• Data Processing Agreement or Data Processing information where applicable;
• Security information;
• applicable customer agreement.
• Complaints & Dispute Resolution Policy